Members First Conference

Event Date

Tuesday, January 17th 10:00am

Through

Thursday, January 19th 12:30pm

Location

Golden Nugget - Lake Charles, LA


Description


Louisiana Member Services Association Members First Conference

Golden Nugget Hotel, Lake Charles, LA

January 17-19, 2023

Cooperative Employee Registration Form

Sponsorship/Vendor Registration Form

CONFERENCE AGENDA

Tuesday, Jan. 17

10:00 a.m.        Registration Table Opens

10:30 a.m.        Louisiana Member Services Association Meeting

This meeting is for LMSA members only. Officer nominations and elections will be held during this meeting.

11:00 a.m.        Pre-Conference Workshop – Photography Workshop (Tentative)

Noon                Lunch on your own

1:00 p.m.          Welcome – Lake Charles Mayor, Nic Hunter, LMSA President Toni Johnson

 1:30 p.m.          Session # 1 – PIONEER  – Anne Harvey

2:00 p.m.          Session # 2 – Internal Communications – Rachel Frey – Sam Houston Electric

3:00 p.m.          Break and Door Prizes

3:15 p.m.          Session # 3 – Diversity, Equity and Inclusion – Dima Ghawi

5:00 p.m.          Sessions conclude

5:00 p.m.          Hospitality Room Opens

6:00 p.m.          Hospitality Event (Appetizers and cocktail provided)

7:30 p.m.          Dinner on your own

Wednesday, Jan. 18

7:30 a.m.           Continental Breakfast

8:30 a.m.           Announcements and Door Prizes

8:35 a.m.          State of the State – Addie Armato, CEO of Association of Louisiana Electric Cooperatives

9:00 a.m.          Building Key Account Relationships – featuring Walmart Energy

9:35 a.m.          ACRE update

10:00 a.m.        Break and Door Prizes

10:15 a.m.        Session 1 – EV Planning 101 for LA Coops – A presentation and roundtable discussion

with NRECA’S Allison Hamilton, Ann Vail of LA Clean Fuels (NEVI funding) and David Latona of DEMCO.

Noon                 Networking Lunch & Vendor visitation

1:00 p.m.          Session 2 – “Mediating Conflict” – LSU’s E.J. Ourso School of Business Speaker

Session 3 – “Stress and Time Management” – LSU’s E.J. Ourso School of Business Speaker

3:00 p.m.          Break and Door Prizes

3:15 p.m.         Session 4 – “Media Training” w/Brett Downer- Brett Downer, Public Relations Director, O’Carroll Group

5:00 p.m.          Sessions conclude

5:00 p.m.         Hospitality Room Opens

6:30 p.m.         Banquet Night Event

Thursday, Jan. 19

7:30 a.m.           Continental Breakfast

8:30 a.m.           Announcements and Door Prizes

8:40 a.m.          Session # 1 – Customer Service Etiquette – Lynley Jones – Providing service to the ANGRY member

10:00 a.m.        Break and Door Prizes

10:15 a.m.        Session # 2 – Open Eyes – Keeping your employees SAFE – Jeff LeDuff

11:15 a.m.        Session # 3 – Reaching Coop Members from Birth to Young Adults – Chanon Martin

12:30 p.m.        Closing Remarks, Grand Prize Drawing & Adjourn.

Hotel Reservation

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