Members First Conference
Event Date
Through
Location
Golden Nugget - Lake Charles, LA
Description
Louisiana Member Services Association Members First Conference
Golden Nugget Hotel, Lake Charles, LA
January 17-19, 2023
Cooperative Employee Registration Form
Sponsorship/Vendor Registration Form
CONFERENCE AGENDA
Tuesday, Jan. 17
10:00 a.m. Registration Table Opens
10:30 a.m. Louisiana Member Services Association Meeting
This meeting is for LMSA members only. Officer nominations and elections will be held during this meeting.
11:00 a.m. Pre-Conference Workshop – Photography Workshop – Chad Simon, Sam Houston Electric
Noon Lunch on your own
1:00 p.m. Welcome – Lake Charles Mayor, Nic Hunter, LMSA President Toni Johnson
1:15 p.m. State of the Statewide – Addie Armato, ALEC
2:00 p.m. Internal Communications – Rachel Frey – Sam Houston Electric
3:00 p.m. Break and Door Prizes
3:15 p.m. Speaking Opportunity, Gold Sponsor – NextEra Entergy/Gridliance
3:30 p.m. The Three C’s of Managing Unconscious Bias – Dima Ghawi
4:40 p.m. Touchstone Energy Update – Scott Bialick
5:00 p.m. Hospitatlity Room Opens
6:00 p.m. Hospitality Event (Appetizers and cocktail provided)
7:30 p.m. Dinner on your own
Wednesday, Jan. 18
7:30 a.m. Continental Breakfast
8:30 a.m. Announcements and Door Prizes
8:35 a.m. Member Engagement – Anne Harvey, Pioneer Utility Resources
9:20 a.m. Building Key Account Relationships – Richard Mynatt, Walmart Energy
10:15 a.m. Break and Door Prizes
10:15 a.m. EV Planning 101 for LA Coops – A presentation and roundtable discussion
with NRECA’S Allison Hamilton, Ann Vail of LA Clean Fuels (NEVI funding) and David Latona of DEMCO.
Noon Networking Lunch & Vendor visitation
1:00 p.m. Mediating Conflict – LSU’s E.J. Ourso School of Business Speaker
Stress and Time Management – LSU’s E.J. Ourso School of Business Speaker
3:00 p.m. Break and Door Prizes
3:15 p.m. Media Training w/Brett Downer- Brett Downer, Public Relations Director, The O’Carroll Group
5:00 p.m. Sessions conclude
5:00 p.m. Hospitality Room Opens
6:30 p.m. Networking Dinner and BINGO
Thursday, Jan. 19
7:30 a.m. Continental Breakfast
8:30 a.m. Announcements and Door Prizes
8:40 a.m. Customer Service Etiquette, Providing service to the ANGRY member – Lynley Jones
10:00 a.m. Break and Door Prizes
10:15 a.m. Keeping your employees SAFE – Jeff LeDuff, Open Eyes Safety Training
11:15 a.m. Member Outreach Ideas from Birth to College – Chanon Martin, DEMCO
11:35 a.m. ACRE Update – Amy Lewis, ACRE
12:30 p.m. Closing Remarks, Grand Prize Drawing & Adjourn.